Safety Standards

3.1 Age Assurance and Eligibility

Access to the Platform is restricted to individuals aged eighteen (18) years or older. Eligibility is assessed through a self-declared date of birth at registration. There is no child-account tier. An account is flagged as a suspected minor where credible signals indicate the declared age is inaccurate; a flagged account is placed through the age-assurance take-down process described below pending resolution.

3.2 Suspected-Minor Take-Down Process

Where an account is flagged as belonging to a suspected minor, the following safeguards apply until the flag is resolved:

• direct messaging between the flagged account and any adult account is restricted;
• precise location and school/institution details are not displayed publicly by default;
• the account is reviewed by trained moderation personnel within a defined service-level timeframe;
• if the account is confirmed to belong to a person under eighteen (18), it is suspended and the associated personal data is erased in accordance with the Privacy Policy.

3.3 CSAM Detection and Response

All images and videos uploaded to the Platform are screened using automated perceptual hash-matching (e.g., PhotoDNA/CSAI Match) to detect known child sexual abuse material (CSAM). Content confirmed or reasonably suspected to be CSAM is removed or its access disabled immediately upon detection, without awaiting a court or government order, and is reported to:

• the Special Juvenile Police Unit (SJPU) or local police, in accordance with Rule 11 of the POCSO Rules;
• the National Center for Missing & Exploited Children (NCMEC) cyber-tip line.

Viewing, storing, or forwarding suspected CSAM outside a controlled review process is itself an offence under Section 15 of the POCSO Act, 2012. Access to flagged CSAM content within the moderation console is restricted and logged, and review is performed only by specifically trained, authorised personnel operating under documented safeguards.

3.4 Mandatory Reporting and Escalation

FAITHBOOK and its personnel — including Platform, Region, Diocese, Zone, and Parish Administrators — are subject to the mandatory reporting duty under Section 19 of the POCSO Act, 2012: any person with knowledge or suspicion of a child sexual offence involving the Platform must report it to the local police or Special Juvenile Police Unit. Failure to report is independently punishable under Section 21 of the POCSO Act. Fr. Dominic George is FAITHBOOK's designated internal child-safeguarding reporting officer and the single point of contact for the SJPU and local police; the moderation console routes every child-safety escalation to that role. This designation does not displace the individual reporting duty of any other person under Section 19.

3.5 User Reporting Mechanisms

The Platform provides an easily discoverable mechanism for any user to report content or conduct that endangers a minor or otherwise breaches these Safety Standards, available from the Home Feed, profile pages, Messaging/Chat, and Services & Events. Reports are escalated to Platform Administrators within a defined service-level timeframe. Every other complaint regarding content or conduct is handled by the Grievance Officer in accordance with Section 1.13 of the Terms and Conditions, acknowledging complaints within twenty-four (24) hours and resolving them within fifteen (15) days, or within seventy-two (72) hours for content-removal requests involving safety or dignity.

3.6 Content Moderation and Takedown

Content that violates the Acceptable Use standards in Section 1.3 of the Terms and Conditions, or that is unlawful under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, may be removed or have its access disabled. Takedown directives issued under Rule 3(1)(d) are honoured only when issued by an officer of Joint Secretary rank or above (Union/State Government) or DIG rank or above (police), accompanied by a reasoned order citing the specific legal provision and the precise URL/content identifier; these fields are captured in the moderation console for audit. This safe-harbour-preserving process does not apply to confirmed or reasonably suspected CSAM, which is actioned immediately under Section 3.3.

3.7 Synthetic and AI-Generated Media Labelling

Users uploading or creating media on the Platform (for example, in Home Feed posts) must declare whether the content is synthetically generated. The Platform applies reasonable technical verification of that declaration and displays a clear, prominent, and permanent label on every piece of media content stating whether it is AI-generated, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2025. The label is always shown, regardless of whether the content has been flagged as synthetic.

3.8 Administrator Roles and Accountability

Platform Administrators, Region Administrators, and Diocese/Zone/Parish Administrators operate within defined moderation permissions appropriate to their role and are bound by these Safety Standards in exercising them. All moderation actions, including content removal, account suspension, and escalations under Section 3.4, are logged for audit.

3.9 Cooperation with Law Enforcement

FAITHBOOK cooperates with law-enforcement requests and valid court or government orders, including by retaining information required for investigation purposes for the statutory period following account cancellation, in accordance with the Information Technology Act, 2000. Requests should be directed through the Contact section of this website.

3.10 Review and Updates

These Safety Standards are reviewed periodically and updated to reflect changes in law, regulatory guidance, or Platform features. Material changes will be notified through the Platform or by email at least fifteen (15) days before taking effect, in the same manner as changes to the Terms and Conditions and Privacy Policy.